RethinkFirst

Intune Support Engineer

Remote
Full Time
Technology
Mid Level
Rethink is on a mission to inspire hope. power potential. Founded in 2008 and headquartered in NYC, Rethink First is a pioneer and market leader in behavioral and mental health technology.
 
Developed by nationally recognized experts in the field, Rethink’s award-winning online solutions feature comprehensive video-based training and education programs and sophisticated behavior intervention planning tool for individuals and caregivers. Rethink’s offerings include individualized assessments, online skills-based activities, access to remote clinician-led consultations and more.
 
We have an opportunity for an Intune Support Engineer to join our IT team. In this role, you'll have the opportunity to be part of a growing Information Technology team, working directly with our Director of Infrastructure Systems and provide IT support to the entire Rethink organization.  
 
What you will do:
  • Subject matter expert in all Microsoft Intune technologies.
  • Execute key projects to advance Intune capabilities and services such as Windows Autopilot, MDM, MAM, Microsoft Defender for Endpoint, and App deployment.
  • Provide technical expertise around Microsoft 365 messaging and collaboration offerings, including processes, standards, best practices for the platform.
  • Monitor Helpdesk queue for inbound issues.
  • Complete end-user helpdesk issues as assigned.
  • Provide Tier 1-2 troubleshooting support for a complete range of systems and network issues.
  • Partnering with vendors, IT Security, and compliance to ensure data and endpoint protection policies are configured appropriately using Microsoft Defender.
  • Perform hands-on fixes at the desktop level, including installing, upgrading, and configuring applications.
  • Adherence to and enforcement of all information security protocols.
  • Follow ITIL processes such as incident, change, problem, and request.
Required Experience & Skills
  • 5 years’ experience or more with Microsoft 365 technologies with a concentration in Microsoft Intune.
  • Experience or more with networking technologies (routing, switching, firewall, wireless).
  • Strong understanding of Microsoft 365 Apps Suite (Word, Outlook, Excel, Teams, etc); backend platform services (Intune, Azure, MS Defender, etc.) is a strong plus.
  • Experience supporting mobile devices.
  • Virus and malware detection, prevention, and removal techniques.
  • Strong desire to learn.
  • Ability to work independently and collaboratively as part of a team.
  • Attention to detail and proficient with documentation of processes.
  • Professional written/verbal communication.
  • Bachelor’s degree in computer information systems, Information Technology, Computer Science or similar (not required, but preferred).
Benefits 
  • Health, Dental, and Vision insurance 
  • 401(k) + Company Match
  • Flexible Time Off (use as you need)
  • Parental leave 
  • Professional development assistance 

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WI 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

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