RethinkFirst

Product Specialist - RethinkEd

Remote
Full Time
Product Management
Mid Level

Founded in 2007, RethinkEd, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life. RethinkEd helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents. With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, RethinkEd’s four platforms (social and emotional learning for all learners; training and professional development for all staff; step-by-step behavior interventions; and educator- empowering skills curriculum) are changing the world one student, one teacher, one classroom at a time.

RethinkEd is looking for a Product Specialist who will support the education division by assisting the Product Manager with all aspects of the product lifecycle, obtaining customer feedback and serving as a voice of the customer, and assuring the RethinkEd internal team are well-versed in the functionality of the platform. 

Responsibilities:

  • Assist with new introduction and release activities for the Vizzle platform.
  • Test product features and enhancements to determine if they are functioning as expected.
  • Develop and maintain product specs for a designated list of projects, with guidance from the Product Manager - Vizzle.
  • Work with customer support team to provide product/technical support and assistance to customers.
  • Work closely with the customer support team to learn about any trends in frequently asked questions on platform functionality.
  • Manage list of customer feature requests and report trends to Product Manager- Vizzle.
  • Create user guides and support documentation on product features and enhancements for internal team use.
  • Assist professional services and sales teams with questions related product capabilities and upcoming enhancements.
  • Create product tours, announcements, and user surveys through use of a third-party product tool.
  • Perform product demonstrations for customers, staff, and other stakeholders as assigned by supervisor.
  • Answering all product-related questions in a polite manner and addressing queries promptly.
  • Provide UX and technical support for additional projects as assigned.

Qualifications:

  • Bachelor’s degree in technical field OR a minimum of 2 years’ experience in educational technology position.
  • Proficiency in Microsoft Word & Excel.
  • Excellent customer interaction and communication skills.
  • Demonstrate excellent critical thinking skills
  • Excellent organizational and time-management skills.
  • Excited about technological advances and eager to try new tools.
  • Experience with leading and facilitating successful meetings via phone, video, or in-person.
  • Experience in successfully adapting communication to meet the needs of diverse technical experience levels of internal and external customers.
  • Ability to accurately identify customer needs and serve as a customer advocate.
  • Knowledge of K12 market preferred
  • UX experience highly desirable
  • Naturally creative and able to think outside of the box.
  • Attend and engage in all company and team meetings.
  • Aid other departments as required.
  • Provide mentorship to new employees in similar roles as assigned by supervisor.

Benefits 

  • Generous health, dental, & vision benefits package
  • Flexible paid time off   
  • 11 paid company holidays
  • 401k + matching
  • Parental leave

Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NV, OH, PA, TX, VA, WA, WI 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

JazzHR Privacy Policy

JazzHR Terms of Use

California Privacy Notice
#remote

Share

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*